AI Support Platform
An AI-powered ticketing platform that tracks work, flags stalls, and keeps a large support operation accountable. Designed, built, and running in production.
Supported directly and through the studios and agencies I've served
About Me (&)
Both Worlds.
One Person.
Nine years across live production, post-production, creative agencies, and enterprise entertainment. Most IT people don't get creative work, and most creatives don't get enterprise tech. I've lived in both. Flip the cards.
Where it started
Hands-on IT from day one.
Flip ↻I learned by doing: desktops, servers, networks, and every problem nobody else wanted to touch. What stuck early is that I don't just like fixing technology, I like designing how it should work in the first place.
Live & unforgiving
Broadcast with no second take.
Flip ↻I built end-to-end broadcast and livestream environments from nothing: encoders, video switchers, networked audio, and segmented networks that kept streams stable when failure would happen in front of everyone.
Behind the camera
Media ops and cinematography.
Flip ↻Ingest, color workflows, backups, delivery, and shooting branded content. Being behind the camera and behind the systems changed how I build: I stopped building for IT and started building for the people doing the work.
Inside post
Trailers, promos, hard deadlines.
Flip ↻Supporting editors and 3D artists cutting high-end campaigns for film and streaming. Editorial systems, media servers, shared storage, and remote workstations that let artists stay in flow when deadlines are measured in hours.
The whole IT dept
Built an IT function from zero.
Flip ↻Built and ran the entire IT function for a creative studio trusted with pre-release content from major film studios: security, networks, storage, identity, budgets, and a TPN-aligned remote platform for hundreds of artists.
Enterprise scale
Multi-region entertainment ops.
Flip ↻Running IT and AV operations across a multi-region enterprise environment in entertainment, where technology decisions touch thousands of people. Same obsession as day one, new tools: AI opened a whole new layer of what I can build.
Selected Work
Built to
Perform
Systems I've designed, built, and run. Different rooms, same standard: it has to work every single day, for the people who rely on it.
Remote Creative Studio
A secure work-from-home platform that let hundreds of artists edit and finish from anywhere, on hundreds of machines, without compromising protected content.
Live Production Systems
End-to-end broadcast and livestream environments: encoders, switchers, networked audio, and redundant streaming paths built for zero-failure moments.
Creative Media Networks
High-performance networks and shared storage designed for editorial teams, where moving heavy media fast is the difference between making a deadline and missing it.
Content Security Programs
Studio-grade security aligned to the industry's strictest standards, trusted with pre-release material: access controls, segmentation, and audits passed.
GatherLoops ↗
A Connect Groups platform for churches: publish group listings, approve join requests, and message members without exposing personal phone numbers. Live product, built and shipped solo.
LocalCalSync ↗
A native Mac app that syncs events between calendars already set up in Apple Calendar. No OAuth, no new login, no blocked SAML integrations, all local.
Capabilities Overview
What
You Get?
One person who understands enterprise technology and how creative work actually gets made. Nothing lost in translation.
Creative Workflow Fluency
Avid, Adobe, editorial pipelines, color, ingest to delivery. I speak post-production natively, not through a translator.
Enterprise Engineering
Networks, servers, storage, identity, and device fleets designed to be fast, secure, and boring in the best way possible.
Automation & AI
Repetitive work eliminated with automation, AI tooling, and custom platforms that pay for themselves.
Studio-Grade Security
TPN-aligned content security and access control that protects the work without slowing it down.
Media Spaces & AV
Edit bays, review rooms, meeting spaces, and broadcast systems engineered at enterprise scale and tuned for real humans.
Services
Consulting for
Creative Companies
For studios, post houses, trailer houses, agencies, and production companies. Same attention to detail, scoped to what you need right now.
Creative Pipeline & Workflow Consulting
Workflows
Your pipeline, from camera card to final delivery, designed to keep artists in flow.
- Post-production workflow design and review
- Editorial systems: Avid, Adobe, shared projects
- Media storage, ingest, archive, and delivery
- Remote editorial and virtual workstations
- Render, transcode, and automation pipelines
For post houses and creative teams whose pipeline grew by accident.
Media Spaces & Studio Systems
Facilities
Rooms where creative work happens, engineered properly from signal flow to the last detail.
- Edit bays, color suites, and review rooms
- Screening and presentation spaces
- Conference and collaboration AV at scale
- Broadcast and livestream environments
- Standards, refresh programs, and buildouts
For facilities building new spaces or fixing ones that never quite worked.
TPN & Content Security Readiness
Security
Get trusted with pre-release content, and stay trusted. Aligned to MPA best practices.
- TPN gap assessments and remediation
- Network segmentation and access control
- Secure remote workflows for artists
- Identity, MFA, and least-privilege design
- Audit preparation and ongoing posture
For vendors who need studio trust to win studio work.
Ongoing Technology Partnership
Fractional
Senior technology leadership on your side, without the full-time seat.
- Fractional IT direction and strategy
- Infrastructure and systems ownership
- Vendor management and budget planning
- Automation and AI improvements over time
- Priority response when things break
For growing companies that need continuous, senior-level ownership.
FAQ
Got any
questions?
Studios, post houses, trailer houses, agencies, production companies, and growing businesses. Anywhere technology needs to quietly power creative work instead of getting in its way.
Because most IT people don't understand creative workflows, and most creatives don't understand enterprise technology. I've spent nine years living in both worlds, so nothing gets lost in translation.
Yes. I'm based in Los Angeles and work with teams anywhere. For buildouts and projects that need hands on hardware, I plan on-site time around the work.
Both, and that's the point. I can advise at the executive level and then actually build the thing. No handoff gap between the plan and the execution.
Of course. I've spent years working under the entertainment industry's strictest content-security standards, protecting unreleased material. Discretion is the default.
Email me at hi@robertodiaz.co with a couple of lines about what you're dealing with. You'll get a straight answer about whether I can help, and what I'd do first.